About the Directory & How It Works

1. What is The Hair & Beauty Directory?
   The Hair & Beauty Directory is a trusted platform where clients can find verified salons, treatment providers, educators, and more. Every listing is independently found by Google and includes transparent information about qualifications, insurance, awards, and client feedback, not just advertising.

2. How do I use the directory to find treatments?
   Just type what you’re looking for (like “LED facial in Durham”) and browse the profiles that come up. You can filter by treatment type, location, and even special tags like “menopause-informed,” “neurodiverse aware,” or “trauma-informed.”

3. What makes this different from other platforms?
   We’re not here to sell you treatments, we’re here to help you find a professional you can trust. Our members are independently verified, many hold awards, qualifications, and operate with integrity, not gimmicks or unrealistic offers.

4. How do I know a provider is qualified?
   Many listings include qualifications, insurance, verified badges, and information on brands trained with. We believe in full transparency, so you can make informed choices.

5. Can I book directly on the directory?
   Most providers link to their own booking systems. We don’t take commission or interfere, we simply help you find the right match and let them do what they do best

Patch Testing and Allergic Reactions

Do I need a patch test before certain treatments?
While patch testing isn’t legally required in the UK, most insurance providers won’t cover a treatment without it—especially for services like hair colour, eyelash tinting, or chemical skincare. Completing a patch test following manufacturer instructions helps protect both you and your therapist should a reaction occur. 

How long before my appointment should a patch test be done?
A patch test should be done at least 24 hours before treatment—ideally 48 hours or more—to allow time for any skin reaction to show. Some conditions or manufacturer guidelines may require longer. 

Can I do a patch test at home?
Some providers offer postal patch tests enabled by approved kits. While this can be convenient, it must be supported by your insurer and properly recorded in salon records beforehand. 

Client Health and Consultation Forms

Should I fill out a client health questionnaire?
Yes. A questionnaire is essential to note allergies, medications, skin conditions, or medical changes. It helps therapists identify potential risks and ensures treatments are appropriate for your circumstances.

What happens if I have a skin reaction?
If a reaction occurs during or after a patch test, your therapist should either adapt the treatment or suggest alternatives. Inform them immediately and follow any care advice they provide.

Frequency of Patch Tests

Do I need to repeat a patch test regularly?
Yes. It’s recommended to repeat patch testing if more than six months have passed since your last test, if the product brand changes, or if your medical history has shifted recently. 

Professional Standards and Safety

Why is patch testing so important?
Even trusted products can cause unexpected reactions. Patch testing minimizes risk and supports transparency. It also ensures compliance with insurance standards and professional responsibility. 

Does every provider follow these protocols?
On the directory, verified listings follow manufacturer and insurer patch testing guidelines. You’ll find trusted professionals who have documented standards and safety processes in place.

Are beauty salons and therapists licensed in the UK?
There is no national licensing system in the UK, but some local councils (especially in cities like London) do require a license for certain treatments. Most professionals will also hold formal qualifications, insurance, and training in health and safety. On The Hair & Beauty Directory, many professionals have verification badges showing credentials have been checked.

How do I know if a salon or therapist is hygienic?
Reputable professionals follow strict hygiene procedures, such as using single-use items (e.g. waxing sticks, nail files), sterilising tools, and cleaning down areas between clients. If you’re ever unsure, it’s okay to ask how equipment is cleaned or what their hygiene policy is.

Can I have beauty treatments while pregnant?
Some treatments should be avoided or adapted during pregnancy, particularly in the first trimester. Always let your therapist know before your appointment, many will offer pregnancy-safe options or suggest waiting until a safer time.

What if I have a health condition or take medication?
It’s always best to contact the salon before your appointment. Some medications and health conditions can affect which treatments are safe. For example, Roaccutane can prevent many skin and waxing treatments due to how it affects the skin. Blood thinners, certain antibiotics, and other prescriptions may also require adjustments. Your therapist can advise or ask you to check with your GP to make sure everything is safe.

I have a disability, neurodiversity, or menopause symptoms will I be understood?
More and more therapists are training in inclusive care and adapting treatments around your needs. On The Hair & Beauty Directory, you can use tags like “trauma-informed,” “menopause-informed,” or “neurodiverse aware” to find professionals who’ve made this a focus of their work.

What does “contraindication” mean?
This is when a treatment isn’t safe or recommended,  either because of a health condition, a skin reaction, or something else that might interfere. A good therapist will check for contraindications and explain why a treatment might not be suitable, along with safer alternatives.

What’s the difference between professional and DIY treatments?
Professional treatments, whether in a salon or at home by a qualified therapist are designed to be tailored to your skin, your needs, and your safety. Therapists are trained to assess your suitability and adapt the process. Over-the-counter or DIY kits don’t offer this personal guidance, which is why it’s always safest to book with someone qualified.

How young is too young for beauty treatments?
Age limits vary. Some salons will only treat clients over 16 or 18 for services like waxing, peels, or lash lifts. Others may allow treatments on under-16s with parental consent. Each salon will have its own policy based on their insurer and training.

How do I know if a salon is qualified or safe to visit?
Look for clear credentials like insurance, qualifications, and verified status. On The Hair & Beauty Directory, we highlight verified salons and professionals who’ve uploaded their training, insurance, and proof of experience so you can book with more confidence.

Can I have microneedling or advanced facials while on medication?
Some medications, like Roaccutane or strong antibiotics, can make your skin too sensitive for treatments like microneedling, waxing, or peels. Always check with your GP and let your salon know in advance.

Are facials and other treatments safe during pregnancy?
Some facials and products are pregnancy-safe, others aren’t. Many professionals offer adjusted treatments during pregnancy, but always ask first. Let your salon know if you're expecting so they can recommend the safest options.

Is it normal to be asked about health or medication before a treatment?
Yes, responsible salons will ask about allergies, medications, and health conditions. It helps them tailor treatments or avoid anything that could trigger a reaction. This is a good sign that you’re in safe hands.

What questions should I ask before booking a new treatment?
Ask about patch tests, aftercare, who will be doing the treatment, and what training they’ve had. Also check if they’re insured. If you’re trying something new or have a medical condition, don’t be afraid to message them in advance.

Is it safe to get a wax after sunbathing or tanning?
No. sun exposure can make skin more sensitive, and waxing soon after can increase the risk of burns or irritation. Avoid waxing on freshly tanned or sunburnt skin.

Should I tell my salon if I’ve had Botox or fillers?
Yes, always. Some treatments (like massage, peels, or facials) shouldn’t be done too soon after injectables. Let your salon know so they can time your appointments safely.